OfficeGaps

• Our cloud-based SaaS systems are designed to integrate seamlessly with existing systems, ensuring our clients aren’t wasting time duplicating efforts, repeating data, or filling in gaps in operations
• Depending on the client’s need and timeframe, we can provide trusted advisory services, such as software selection, and assist with system configuration and implementation of integrated solutions that create efficiencies and drive growth
• OfficeGaps is flexible enough to be modified for specific business uses but also individual users to optimize their unique work style with OfficeGaps. Buyers can customize the user interface (UI) to change the look and feel of the program, as well as modify specific areas, such as data fields, to alter what data appears in their personal workspace, dashboard or task list. Several business process features can also be turned off and on at will
• Using API, we can streamline programs which can boost the user experience, aggregate the acceptance of the application which in turn smoothens the user’s control over different applications. We can improve team productivity across the board by API integrations, it also unlocks the value of legacy data sources, and it is easier than managing each API individually

Recruitment

This module helps to hire the best talent. We can get all the details of the employees for upcoming projects and current projects. All the candidates resume can be saved, in future if there arises any vacancy HR can easily check for the appropriate resume and shortlist- which saves time.

Key features:

• Source candidates, conduct interviews and communicate with prospects to hire the best talent.
• Easy (and paperless) set up of accurate employee records such as name, address, telephone number, and job role, right up to a complete work record, including performance management assessments and training undertaken
• Build talent pools which can then be ‘trawled’ for suitable candidates when a vacancy becomes available
• Provision of essential information about the company and key personnel
• Compliance with legislative mandates

Employee Management

The module deals with the end-to-end activities of an employee in the organisation. Employees can record the hours spent on each task in the timesheet according to their respective project. Employees can also record the expenses spent by them on behalf of the company with supporting document.

Key features:

• The module deals with the end-to-end activities of an employee in the organisation
• Scheduling and shift management
• Workflow monitoring
• Automated way to allocate, book, approve, track and monitor any absence from the workplace
• Automating the appraisal process, recording and tracking objectives and targets, this module should incorporate your competence framework, job standards and/or other relevant systems
• Manage and monitor employee benefits, healthcare and pension/welfare packages, tracking enrolment options and any financial implications
• payroll function to calculate and pay salaries for each employee, with the appropriate taxes and deductions, and organize either the printing and delivery of pay checks or payment

Customer Relationship Management (CRM)

This module helps business with potential customers or improves their existing customer relationship. CRM allows our organization to study more about our target audiences and how to best cater for their needs, thus we retain customers and drives sales growth. Certain steps need to be followed in OG to convert a Lead into a customer.

Key features:

• Lead module keeps data of all the customers organized. This CRM module offers smart views to evaluate the present status of the leads
• Marketing module stages conclusive details of all your email marketing campaigns and more. It displays the names of the marketing campaigns with the present status. This helps you to get a gist of how fruitful your email marketing campaigns have been. And how you can improve it further
• The workflow module helps you to automate your sales process. For example, when a new lead flows into the system. You can set-up automation to assign it to a salesperson that can cater to your lead’s interest
• The Apps Marketplace module of CRM provides options of different apps with which the CRM software can integrate through connectors
• Reports module of the CRM software gathers reports of different categories and presents them in one place. These reports include administrative reports, field sales reports, customer analytics, and many more
• The content repository module of the CRM software gathers all images and documents. It makes them easily accessible whenever you need them

Procurement

Procurement is an integrated solution that provides key insights on the documents and risk to ensure uninterrupted operations while maximizing cost savings, enforcing compliant spending, and improving profitability. The events may include researching vendors, order requests, budget negotiation, purchases, and audits.

Key features:

• Manage Purchase Orders
• Multiple Approval Levels
• Dashboard Analytics with moveable widgets
• Budget Management
• Supplier Contract Management
• Internal Item Catalogues.
• Multi-Currency
• Terms & Conditions Database
• Management Reporting
• Basic Vendor Management (with uploading documents e.g. Tax, Insurance and compliance docs etc)
• User roles, profiles, and security

Sales

Manage quotes, orders, shipments, and invoices using the Sales module. You can create, maintain, and analyze sales activities within your organization, including the management of customers and the sale of goods and services. This module provides your sales department with critical information at the right time, enabling them to plan efficiently on the basis of demand, helping to ensure timely deliveries and satisfied customers.

Key features:

• Handles pre-sales and sales activities of the organization
• Quotations and amendments to quotations with complete history
• Prospect tracking through various stages
• Order amendment history
• Authorization of orders and invoices
• Order scheduling over a period of time and tracking delivery schedule
• Order tracking through status and transaction reports
• Invoice generation with advance adjustments
• Tracking sales returns
• Association of customers to marketing executives and business partners for tracking
• MIS for analyzing sales trends to project and forecast sales

Helpdesk

Respond to customer requests quickly and efficiently. The Helpdesk module enables you to manage questions asked and requests submitted. Businesses can manage tickets from receipt to resolution in order to resolve customer disputes. Agents also have access to a wide range of support and collaboration tools to help them address queries quickly and accurately.

Key features:

• Document Management
• Automate recurring Tasks
• Customizable ticket templates and status
• Ticket Categories and tags
• Prioritize Critical Issues
• Issue tracker
• Collaboration and assigning of responsibilities
• Knowledge base
• Faqs
• Detailed Reports and Analysis
• Quick Search
• Time Tracking

Projects

The project module provides real-time information on project progress as well as its financial information. All aspects of project management are covered, including project acquisition, estimation, quotation, and budgeting. It is ideally suited for businesses operating in a project-based environment.

Key features:

• Custom Dashboards
• Project planning and scheduling
• Team collaboration
• Workflow Automation
• Role based access control
• Time tracking
• Reporting
• Project budgeting
• Billing & quotes
• Integrations

Reports

Our fully integrated reporting module allows you to generate reports with one click, which allows you to save time both gathering and analyzing the data. A structured and tailored set of reports allows the organization to track performance, identify trends, analyze data, and align performance with overall goals. The module facilitates the management and analysis of relevant data for the company, in addition to streamlining business development.

Key features:

• Report Scheduling
• Branding
• Templates
• Ad Hoc Filters
• Role based Reporting
• Multiple reporting formats
• Advanced data aggregation techniques
• Financial Reports
• Project Reports
• Timesheet Reports
• Sharing of Reports